Kylmä Co. · Finland
Shipping Policy
Thank you for your order! We can’t wait for you to receive your taste of the Finnish wild. This policy outlines everything you need to know about how we ship our products.
1. Order Processing Time
- All orders are processed and dispatched from our facility in Nurmijärvi, Finland, within 1-2 business days (Monday – Friday).
- Orders placed on weekends or Finnish public holidays will be processed on the following business day.
- Please note, processing time is separate from the shipping time.
2. Shipping Rates & Delivery Estimates
Web-shop parcels go to Finland, to every other member state of the European Union (EU), to Switzerland and to the United Kingdom. Trade and wholesale orders ship worldwide, including Japan, China, Korea, Singapore and all Asian markets: see our wholesale page.
Our flat-rate shipping costs are as follows:
| Region | Shipping Method | Estimated Delivery Time | Cost |
| Finland | Standard (Posti) | 2 – 4 business days | €5.90 |
| Other EU countries | Standard International | 5 – 14 business days | €9.90 |
| Switzerland & United Kingdom | Standard International | 5 – 14 business days | €19.90 |
Free shipping on orders of €90 or more applies to Finland and the EU. Orders to Switzerland and the United Kingdom are charged the standard international rate regardless of order value.
Please note that these are estimates provided by our shipping carriers. Delivery times are not guaranteed and can be affected by factors beyond our control, such as customs delays or peak holiday seasons.
3. A Note for Our International Customers (Outside the EU)
- Orders shipped to countries outside of the European Union, such as Switzerland and the United Kingdom, may be subject to import taxes, customs duties, and other fees levied by the destination country.
- The customer is solely responsible for paying any and all of these additional fees.
- We recommend that you contact your local customs office for the exact amounts before you place your order.
4. Order Tracking
- Once your order has been dispatched, you should receive a shipping confirmation email from the shipping company which will include your tracking number. You can use this number to track your package’s journey to you.
5. Incorrect Shipping Address
- It is the customer’s responsibility to provide a complete and accurate shipping address at the time of purchase.
- Kylmä Co. is not responsible for orders shipped to an incorrect address provided by the customer. Please double-check your address at checkout.
If you have any questions about your order or our shipping policy, please don’t hesitate to contact us here